Customer Service Executive
Location: Kuala Lumpur
Department:
Company: Plus Xnergy Services
- Promote and explain precise information to new customers and partner.
- Overseeing the customer service process via phone, email, and social media.
- Do follow-ups with the customers consistently.
- Responsible for making outbound calls to our stakeholders on customer’s service follow-ups and other related matters.
- Deliver fast response and consistent service to maintain close relationship with both new and existing customers.
- Attend to customer’s feedback and follow up closely with after sales service
- Attend to Ad-Hoc task assign by manager.
- Contact / text customer to request feedback on service by partner (sales or installation or maintenance) and compile as a report.
- Prepare weekly report.
